Position Overview:
The Assistant Manager will provide vital support to the Office Manager while performing duties as an Account Administrator. This role involves overseeing various administrative and operational tasks to ensure the smooth functioning of the department, especially in the Office Manager’s absence.
Key Responsibilities:
- System Development: Assist with developing and enhancing the PDX processing system.
- Managerial Support: Take over managerial responsibilities, including the approval or rejection of tasks, when the Office Manager is unavailable.
- Department Oversight: Manage departmental operations in the Office Manager’s absence or when the Office Manager is engaged in other projects.
- Payment Processing: Post and deposit customer payments using digital check scanning technology.
- Banking Transactions: Calculate weekly wire amounts and input them into the banking system.
- Issue Resolution: Address and resolve issues encountered by Account Administrators with customers, Independent Contractors (ICs), or PDX employees.
- Collections Follow-Up: Monitor and follow up on collections to ensure timely payment.
- Claims Review: Review deductions and authorize payment for claims as needed.
- Billing and Payroll: Handle APX billing and payroll responsibilities.
- Settlement Adjustments: Monitor and approve adjustments for IC settlements.
- Rental Reports: Assist with the preparation of Penske Rental reports.
- Training: Provide training to new Account Administrators to ensure they are well-equipped for their roles.
- Time Entries: Assist with the processing of time entries for employees.
- Special Projects: Participate in and contribute to special projects as assigned.
- Administrative Duties: Perform various other administrative duties as required by the Office Manager.
Qualifications:
- Proven experience in administrative support or management roles.
- Strong proficiency in digital payment systems and banking software.
- Excellent problem-solving skills and the ability to handle complex issues.
- Effective communication and interpersonal skills.
- Experience in training and supervising team members.
- Proficiency in MS Office applications and other relevant software.
Physical Requirements:
- Ability to perform repetitive tasks such as typing and data entry.
- Capability to sit for extended periods and manage multiple tasks simultaneously.
